Angler phishing is a new tactic used by cybercriminals where they pose as customer support agents of organizations and trick individuals into giving away personal information. With organizations increasingly utilizing social media for customer engagement, there is a higher risk of cybercriminals infiltrating official organization accounts and accessing customer inquiries. Once the attacker gets in touch with the customer, they may request account information or redirect the customer to a malicious website leading to a phishing attack.

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