Frequently Asked Questions


Security Quotient’s Managed Services offer a range of services that cover initial platform setup, course deployment, sending reminder emails, detailed reporting, troubleshooting assistance, and more. With our comprehensive approach, we ensure seamless implementation and continuous support for your security awareness training program. For more information visit our Managed services page.

With the option of ‘preferred region’ you can choose a specific geographical location for your server and data storage on the AWS (Amazon Web Services) network. If your preferred region is not available, you could choose the next best available option. This ensures compliance with local data protection regulations, optimizes server performance by reducing latency, and provides more direct control over the data security measures in place.

We offer three plans: Managed Lite, Managed Premium, and Managed Enterprise, all of which include priority support via video calls, chat, and email. Additionally, the Managed Enterprise plan provides an exclusively dedicated account manager for enhanced support and service.

Yes, we provide a complimentary 30-minute free consultation service to help you explore and understand the offerings of our Cyber Security Awareness Training services. Schedule a demo here.

Yes, with our managed services team’s support, you can add or remove users within the subscription period, providing adaptability to evolving organizational requirements. Note that exceeding the plan’s user limit will incur an extra charge per user.

If you cancel your subscription within 30 days of purchase, you will receive a full refund. If you cancel after 30 days, you will receive a prorated refund for the remaining days of your subscription.

Gamified Security Awareness Courses, lasting 30 to 45 minutes, cover various topics, including end-user, compliance, industry, and country-specific security training. These engaging sessions use puzzles, crosswords, drag-and-drop activities, and scenario-based simulations for an interactive learning experience. Explore our courses here.

Security Awareness Nuggets are short, engaging micro-learning videos, infographics, and games that cover a variety of security topics, such as phishing, password management, and social engineering. They are designed to help employees learn and retain important security information in a fun and interactive way. Visit our Security Awareness Nuggets page for more information.

Anti-Phishing Simulation Assessments are interactive tests designed to replicate real-life phishing scenarios. They test employees’ readiness to recognize and handle phishing attempts, thereby assessing vulnerability levels and informing future training areas to strengthen cybersecurity defenses. For more information head to our Anti-Phishing Training page.

Yes, we have translations available in the following languages: French, Spanish, German, Finnish, Portuguese, Arabic, Vietnamese, Thai, Bahasa Melayu, and Bahasa Indonesia. Additional language translations are available on request.

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