How we work?

The following sequence illustrates the  client engagement and service delivery model.

1. Client enquiry

Enquiries are analysed and managed by the client engagement team. First response is sent to the customer within the same business day or the next.

2. Requirement gathering (call, video or direct)

Listening is the most important aspect of our requirement gathering process. The goals and expectations of the client is noted and mapped to Security awareness topics and content. Various options of acquiring the content such as buy direct, customize-and-buy or build-from-scratch are explained to the client.

3. Trial access or assisted walk-through

After gathering inputs, the client is given access or is given a guided tour of sample courses and materials. This helps the client to visualize and get a feel of the content. A more detailed and involved discussion occurs at this stage.

4. Scope definition & agreement

The scope of services, legalities, terms and conditions are agreed at this stage.

5. Team assignment and project plans

A detailed project plan, with phase-wise deliveries and deadlines is submitted to the client. Further, a project lead along-with a team is assigned to the client as their single point of contact.

6. Story board submission

After the project plan is accepted by the client, the development team submits story-boards for courses and similar content. For deliverables such as Infographics, instead of storyboards, initial drafts are submitted.

7. Content  development

On approval from the client, the story board is converted into the actual content (courses, micro-learning etc.) with images, illustrations, icons,  motion and effects. The content is prepared in alignment with the client’s branding guidelines.

8. Draft delivery, reviews and corrections

The draft is sent for review by the client. Based on the feedback and inputs, the team will make the necessary changes. It is normal for up-to- 3 rounds of reviews to take place.

9. Final delivery

The final content is delivered after getting a sign-off from the client. Depending on the terms of the agreement, the materials are transferred to the client.

1. Client enquiry

Enquiries are analysed and managed by the client engagement team. First response is sent to the customer within the same business day or the next.

2. Requirement gathering (call, video or direct)

Listening is the most important aspect of our requirement gathering process. The goals and expectations of the client is noted and mapped to Security awareness topics and content. Various options of acquiring the content such as buy direct, customize-and-buy or build-from-scratch are explained to the client.

3. Trial access or assisted walk-through

After gathering inputs, the client is given access or is given a guided tour of sample courses and materials. This helps the client to visualize and get a feel of the content. A more detailed and involved discussion occurs at this stage.

4. Scope definition & Agreement

The scope of services, legalities, terms and conditions are agreed at this stage.

5.Team assignment and project plans

A detailed project plan, with phase-wise deliveries and deadlines is submitted to the client. Further, a project lead along-with a team is assigned to the client as their single point of contact.

6. Story board submission

After the project plan is accepted by the client, the development team submits story-boards for courses and similar content. For deliverables such as Infographics, instead of storyboards, initial drafts are submitted.

7.Content development

On approval from the client, the story board is converted into the actual content (courses, micro-learning etc.) with images, illustrations, icons, motion and effects. The content is prepared in alignment with the client’s branding guidelines.

8. Draft delivery, reviews and corrections

The draft is sent for review by the client. Based on the feedback and inputs, the team will make the necessary changes. It is normal for up-to- 3 rounds of reviews to take place.

9. Final delivery

The final content is delivered after getting a sign-off from the client. Depending on the terms of the agreement, the materials are transferred to the client.

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