Transparent, no-hassle
cancellation and refund policies

For monthly awareness package subscription and anti-phishing training.

On activation of the subscription, there is a 30-day window to cancel. The total amount is refunded to the client if the refund request is received within the first 30 days. After the 30-day window, a refund is issued for the remaining subscription period from the date of cancellation.

For course subscriptions

Cancellations and refunds for courses work as follows:

On or within the first 30 days of subscription activation

A 100% refund is issued if fewer than 25% of the users (per the plan) have completed the training. If more than 25% of the users have completed any course with a certificate issued, a refund is issued for the remaining users for the full subscription period.

Example:

Case A: If the subscription is for 100 users and 20 users have completed the training, with a certificate issued, and if the refund request is received on or before the 30th day of the subscription’s activation, a 100% refund is issued.

Case B: If the subscription is for 100 users and 30 users have completed the training, with a certificate issued, and if the refund request is received on or before the 30th day of the subscription’s activation, a 70% refund is issued for the full subscription period.

After 30 days from the subscription activation date, refunds are not issued.