Customer Due Diligence Training · UAE Edition
Train Employees to Spot Risky Customers Early
Equip your workforce to master KYC, CDD, and STR reporting in line with CBUAE AML/CFT laws — including risk profiling, identifying UBOs, spotting red flags, and filing suspicious transaction reports.
- ~45 minutes
- SCORM / xAPI compatible
Delivering more than one course? Check our Plans and Pricing.
Trusted by teams at
Satisfy Financial Regulators
Deliver defensible proof that your staff is trained to identify and report suspicious financial activities.
FATF Recommendations
Baseline for international AML compliance.
Aligns with global standards requiring financial institutions to implement ongoing employee training programs.
Bank Secrecy Act (BSA)
Essential for US banking operations.
Satisfies the FinCEN requirement for a targeted, risk-based AML/CTF training program.
Global Sanctions
Prevents severe financial penalties.
Ensures staff understand OFAC, UN, and EU sanctions screening obligations and evasion typologies.
Course completion generates audit-ready evidence including timestamps, assessment scores, and certificates.
What will your workforce and vendors learn?
The outcomes learners walk away with
Understanding KYC & CDD Requirements
Learn the fundamentals of Know Your Customer (KYC) and Customer Due Diligence processes.
Customer Risk Profiling
Assess customer risk levels, including high-risk categories such as Politically Exposed Persons (PEPs).
Identifying Beneficial Ownership
Understand ownership structures and identify ultimate beneficial owners (UBOs).
Applying Ongoing Due Diligence
Conduct periodic reviews and continuous monitoring of customer relationships.
Recognizing Suspicious Transactions
Identify red flags, indicators of suspicion, and unusual transaction patterns.
Course modules
Actionable, audit-defensible curriculum
01Section 1: Customer Due Diligence (CDD) Fundamentals
This section introduces the foundations of KYC and CDD, including onboarding and ongoing due diligence processes. Learners explore customer identification, beneficial ownership, prohibited relationships, and due diligence requirements for different customer categories.
02Section 2: Enhanced Due Diligence & Risk Profiling
Learners focus on higher-risk scenarios, including Politically Exposed Persons (PEPs), source of funds and wealth verification, and customer risk rating methodologies. The section also covers periodic reviews and monitoring requirements.
03Section 3: Suspicious Transaction Reporting (STR/SAR)
This section introduces the concept of suspicious transactions, regulatory expectations, and reporting obligations. Learners understand key UAE regulatory notices, roles and responsibilities, and reporting timelines.
04Section 4: Identifying & Reporting Suspicious Activities
Learners explore red flags, indicators of suspicion, and typologies of financial crime. The section includes guidance on drafting STRs/SARs, best practices, defensive reporting, and post-reporting processes.
05Section 5: Case Studies, Typologies & Assessment
This section reinforces learning through practical case studies such as complex ownership structures and mule accounts. Learners apply concepts to real-world scenarios and complete a final assessment. Certificates can be issued upon completion for compliance and audit purposes.
Who's it for?
For UAE Banks & Financial Institutions.
Your workforce
Customer Onboarding Teams , AML & Compliance Teams , Relationship Managers, Risk Management Teams, Transaction Monitoring & Investigation Teams , Internal Audit Teams
Your vendors and suppliers
Contractors, suppliers, third parties and partners who access your systems or data.
Get a quote for this course.
- An advisor reviews your requirements and responds within one business day, preferably to schedule a call.
- Pricing is scoped to the number of users and your delivery model.
Certification
Completion earns an audit-ready certificate
Every learner who completes the course receives a certificate — verifiable proof for auditors and regulators.
Company-branded certificates are issued on the Enterprise and Managed Vendor Training plans.
Earn the Credential
Employees who complete the course and score 80% or higher on the assessments receive the Customer Due Diligence training certificate.
Digital & Shareable
Certificates are delivered digitally and can be proudly shared on internal platforms or LinkedIn.
Company-Branded Certificate
Each certificate features your organization’s name, reinforcing your internal security culture.
How to run this course in your organisation
Deliver it through custom learning paths for your employees and vendors — with an optional dedicated LMS for full data sovereignty.
View plans and get a quote
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Frequently asked questions
Common queries on deployment and customization
What are the foundational CDD requirements under UAE AML Law?
As per Federal Decretal-Law No. (20) of 2018 and its Executive Regulations, LFIs must perform CDD for all customers before or during the establishment of a business relationship. This includes identifying and verifying the customer’s identity, identifying the Beneficial Owner (any individual owning 25% or more), and understanding the intended nature and purpose of the business relationship.
How does this course align with the CBUAE AML/CFT Rulebook?
This course is mapped to the CBUAE Guidance on CDD/KYC and Record-Keeping. It covers the "Risk-Based Approach," distinguishing between Simplified Due Diligence (SDD) for low-risk customers and Enhanced Due Diligence (EDD) for high-risk customers, such as Politically Exposed Persons (PEPs) or customers from high-risk jurisdictions as identified by the FATF.
What are the "Ongoing Monitoring" obligations for LFI staff?
CDD is not a one-time event. CBUAE regulations require "Ongoing Due Diligence" to ensure that the information held on file remains accurate and up-to-date. Staff must be trained to conduct periodic reviews and trigger "Event-Driven" reviews when a customer’s profile changes, such as a change in ownership, a sudden increase in transaction volume, or the discovery of adverse media.
How should staff handle the identification of "Beneficial Owners"?
Staff must be trained to "look through" corporate layers to identify the natural person(s) who ultimately own or control the legal entity. CBUAE standards require obtaining a clear understanding of the ownership and control structure. If a customer fails to provide information on the Beneficial Owner, staff must be trained on the mandatory "Non-Onboarding" and "STR/SAR filing" protocols.
What is the mandatory record-keeping period for CDD documents in the UAE?
Under UAE Law, LFIs must maintain all records, documents, and data for at least five (5) years following the completion of a transaction or the termination of the business relationship. These records must be sufficient to allow for the reconstruction of individual transactions and must be made available to the CBUAE or the UAE Financial Intelligence Unit (FIU) upon request.
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