Refund Policy: Training Services

1. Contracting Entities

Depending on your location and the currency of your invoice, your agreement is for services provided by one of the following legal entities (the "Company"):

• Singapore: Cyber Security Quotient Pte. Ltd. | 160 Robinson Road #14-04 068914
• India: Security Quotient Pvt. Ltd.
  Registered Office: CLRA 70, Opp: Kodankulangara School, Tripunithura, Ernakulam, Kerala 682301
  Operating from: COORBIT, 10th Floor, Noel Focus, Seaport-Airport Road, Kakkanad, Ernakulam, Kerala 682037
• UAE: Security Quotient L.L.C-FZ | Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai
• Malaysia: Security Quotient Sdn. Bhd.
  Registered Office: 7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, Kuala Lumpur 58100
  Operating from: Regus, Level 3, Menara Axis, 2, Jalan 51a/223, Seksyen 51a, Petaling Jaya, Selangor 46100

2. Subscription Overview

The Company provides access to selected training courses hosted on our proprietary Learning Management System (LMS). The standard service period is 12 months from the date of activation or as specified in the service agreement.

3. Refund Eligibility

Refunds are evaluated based on the stage of the subscription and the level of service utilization:

• Full Refund: A full refund (less a 5% administrative and payment processing fee) may be requested within 7 calendar days of purchase, provided that no users have logged into the LMS or commenced any course modules.
• Partial Refund: If a refund is requested after 7 days but within 30 calendar days of purchase, a partial refund of 50% may be granted, provided that total course progress across all enrolled users is less than 5%.
• No Refund: No refunds will be issued under the following circumstances:
  • The request is made more than 30 calendar days after the purchase date.
  • Any single user has completed a course or downloaded a certificate of completion.
  • The total course consumption across the client organization exceeds 5%.

4. Technical Issues

In the event that the service is inaccessible due to prolonged server downtime (exceeding 48 consecutive hours) or critical technical defects within our LMS that prevent learning, the Company will:

• First, attempt to rectify the issue within 3 business days.
• If the issue persists, provide a full or pro-rata refund for the remaining unused months of the subscription.

5. Non-Refundable Items

• Customized course content or bespoke branding developed specifically for the client.
• Administrative setup fees or integration costs (e.g., SSO integration).
• Any third-party licensing fees incurred by the Company on behalf of the client.

6. Governing Law

Refund disputes and legal interpretations shall be governed by the laws of the jurisdiction in which the contracting entity is registered.

7. Request Process

To initiate a refund request, the authorized billing contact must email sales@securityquotient.io with the following details:

• Company Name and Invoice Number.
• The specific Legal Entity addressed on the invoice.
• Specific reason for the refund request.
• Date of purchase.

8. Approval and Processing

Approved refunds will be processed via the original payment method within 10–15 business days. The Company reserves the right to disable all LMS access immediately upon the approval of a refund.