Banks & Financial Institutions in the UAE
Business Continuity Management (BCM) Training
Our specialized training module is designed to help your team not only meet the Central Bank of UAE’s regulatory requirements but also effectively prepare for any potential operational disruption. It provides a comprehensive framework for building a robust Business Continuity Plan (BCP) that ensures your organization can quickly recover in times of crisis. With this training, your team will be equipped to handle a wide range of incidents, from cyber threats to natural disasters, with confidence and clarity.
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Why Choose BCM Training for Your Organization?
Complies with Regulatory Requirements: Meeting the strict standards set by the Central Bank of UAE to ensure continuous operations.
Prepares for Unforeseen Events: Identifies potential threats and mitigates risks before they impact your business.
Enhances Organizational Resilience: Builds a culture of preparedness, ensuring your organization is ready to respond, recover, and thrive.
Key Learning Outcomes for Employees
Who in Your Workforce Should Take This Course?
This course is designed for all employees across the organization.
Recommended for:
Frontline Staff
Employees involved in day-to-day operations, ensuring continuity during disruptions and maintaining business activities.
Departmental Managers & Supervisors
Managers responsible for overseeing team activities and ensuring departmental continuity during incidents.
IT, Facilities, & Security Personnel
Staff managing systems, facilities, and physical security, ensuring infrastructure stability and security.
HR, Communications, & Support Teams
Teams handling employee relations, internal communications, and logistical support during crises.
Executives & Managers
Decision-makers responsible for continuity planning and overseeing recovery efforts in the event of disruptions.
Course Details
Course Content
Section 1: Introduction to Business Continuity Management (BCM)
This module introduces your team to the essential principles of Business Continuity Management (BCM). Learners will explore key differences between business continuity, disaster recovery, and emergency response, and understand the profound impact disruptions can have on organizations—financially, reputationally, legally, and operationally. Through real-world case studies, they will learn the consequences of failing to prepare for unexpected events and disruptions.
Section 2: Identifying Threats and Understanding Business Impact
Employees will gain the skills to recognize and assess common threats that may disrupt operations, such as cyber-attacks, ransomware, natural disasters (like floods and earthquakes), power failures, supply chain disruptions, and pandemics. This section also introduces Business Impact Analysis (BIA), which helps organizations determine which systems and processes are critical to restore first and the most efficient way to prioritize recovery.
Section 3: Core Components of a Business Continuity Plan (BCP)
Learners will dive into the components that make up an effective Business Continuity Plan (BCP). This includes identifying the organization's critical processes and systems, establishing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), and understanding the roles of different stakeholders during activation. The course also covers alternative recovery strategies such as backup sites, manual workarounds, and communication strategies (both internal and external), ensuring the plan is an integral part of daily operations, not just a document for leadership.
Section 4: Understanding Roles and Responsibilities During a Crisis
In times of disruption, everyone has a role to play. This section clarifies the roles and responsibilities of different employees when the BCP is activated. Key areas include the initiation of the continuity plan, communication with stakeholders, and adhering to established protocols. Learners will also understand the importance of departmental coordination, and walk through simulated disruption scenarios to choose the appropriate course of action, based on their assigned roles.
Section 5: Effective Response to Incidents
This section focuses on immediate action steps required in the event of a crisis. Topics include incident notification, initial responses, personal safety protocols (such as evacuation and lockdown procedures), and how to access and implement the BCP. Learners will be trained to communicate through alternate channels if primary systems fail and understand the importance of staying updated and reporting to designated managers. This section also includes visual scenarios to strengthen retention and decision-making during a disruption.
Section 6: Recovery and Post-Incident Procedures
The recovery phase is just as crucial as the initial response. This module covers the steps involved in resuming services and restoring operations, such as data and system recovery protocols. It also focuses on the continuous improvement process after an incident, emphasizing the importance of reporting lessons learned, filling any gaps, and supporting employee well-being through the recovery period. By incorporating lessons from previous incidents, organizations can enhance future preparedness.
Section 7: Course Summary and Knowledge Check
The final section of the course recaps key concepts covered throughout the training and offers a short assessment to evaluate learners' understanding. Topics tested in the assessment include: recognizing different business impact scenarios, appropriate actions during an outage, escalation procedures, and post-incident responsibilities. Successful completion of the course results in a certificate of completion, which can be used for documentation, audits, and regulatory compliance.
Certification for Successful Learners
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How to Get This Course
Licensing Option (with customization)
Our customized licensing option allows you to tailor the content to your specific Business Continuity Plan (BCP), industry terminology, and regulatory requirements. The training will be delivered in SCORM/xAPI format, ensuring it integrates seamlessly with your internal systems.
Subscription Option (no customization)
For organizations seeking quick deployment across distributed teams, our standard subscription option offers the base version of the course, hosted on the Security Quotient LMS.
Hybrid Option
Customize the training content to match your specific organizational needs, local regulatory requirements, and industry language, while still having it hosted on our Security Quotient LMS.
Build from Scratch
Work with us to create a customized BCM training program designed to address your unique threats, response protocols, and compliance needs.
Frequently Asked Questions
How does the BCM course by Security Quotient ensure we maintain continuity during high-risk disruptions such as cyber attacks or natural disasters?
This course provides your team with the necessary skills to identify, assess, and respond to a variety of threats, including cyber attacks, ransomware, natural disasters, and system outages. By learning to activate a Business Continuity Plan (BCP) effectively, employees will understand how to prioritize recovery efforts and maintain operational stability. This structured approach to risk management ensures that your organization can respond to disruptions swiftly and effectively, minimizing financial, reputational, and operational damage.
Can the BCM course be customized to reflect the unique needs of our organization and sector?
Yes, we offer a customized licensing option where the course content can be tailored to match your specific business continuity framework, industry-specific terminology, and UAE regulations. This ensures that your team not only meets the necessary compliance requirements but also gains training that is relevant to your organization’s specific continuity challenges and risk environment.
How will the Business Continuity Management course align with our organization's overall risk management strategy?
Our BCM training is designed to seamlessly integrate with your organization's existing risk management framework. It focuses on equipping employees across all levels with the skills to manage disruptions effectively, whether they are IT-related, environmental, or operational. By enhancing your organization's ability to prepare for, respond to, and recover from disruptions, this course strengthens your overall resilience and ensures your team is aligned with broader business continuity and risk management objectives.
How does the BCM course ensure practical application in real-world scenarios?
The course is designed to be highly practical, with real-world case studies, scenario-based exercises, and role-playing activities that allow employees to experience simulated disruptions. This ensures they can apply the Business Continuity Plan (BCP) in real-time scenarios, making decisions, activating recovery procedures, and maintaining effective communication under pressure. The training focuses on hands-on skills that can be immediately used to improve response during actual events.
Can this Business Continuity Management course be used as part of a larger organizational continuity program?
Yes, the BCM course can be integrated into your broader organizational continuity and crisis management programs. It provides foundational knowledge that complements other training initiatives, such as disaster recovery, incident response training, and cybersecurity preparedness. This ensures that your entire team is aligned and prepared to respond cohesively during any type of disruption, whether operational, technological, or financial.
