People of Determination - Inclusive Training · UAE Edition
Train Employees to Support People of Determination.
Every interaction is a chance to make someone feel included. Train your workforce to support People of Determination, foster inclusivity, and deliver a respectful experience.
- ~45 minutes
- SCORM / xAPI compatible
Delivering more than one course? Check our Plans and Pricing.
Trusted by teams at
Foster a Transparent & Ethical Workplace
Align your workforce with core organizational values and behavioral expectations to protect your culture and reputation.
Workplace Integrity
Builds a consistent, transparent culture.
Equips employees to navigate grey areas, handle conflicts of interest, and make decisions rooted in honesty.
Respect & Professionalism
Mitigates legal and reputational risks.
Establishes clear boundaries regarding anti-harassment, inclusion, and the proper use of company assets.
Whistleblower Empowerment
Encourages proactive risk escalation.
Educates staff on recognizing fraud or policy violations and safely using internal reporting channels.
Course completion generates audit-ready evidence including timestamps, assessment scores, and certificates.
What will your workforce and vendors learn?
The outcomes learners walk away with
Understanding People of Determination
Define People of Determination and recognize different types of disabilities.
Challenging Myths & Misconceptions
Identify and address common misconceptions to foster a more inclusive mindset.
Legal Rights & Protections
Understand UAE legal frameworks and international standards supporting inclusion.
Creating Inclusive Work Environments
Apply best practices for accessibility, workplace accommodations, and inclusive behavior.
Course modules
Actionable, audit-defensible curriculum
01Section 1: Introduction to People of Determination
This section introduces the concept of People of Determination, including definitions, who is included, and common myths and misconceptions. Learners explore the importance of inclusivity and participate in interactive challenges to build awareness and empathy.
02Section 2: Legal Frameworks and Standards
Learners gain an understanding of UAE legal frameworks and government initiatives supporting People of Determination. The section also covers legal protections, individual rights, and international standards that promote inclusion, reinforced through interactive exercises.
03Section 3: Creating an Inclusive Work Environment
This section focuses on practical steps to support inclusion in the workplace. Topics include understanding different types of disabilities, providing workplace accommodations, effective communication, and handling accommodation requests. Learners explore real-world scenarios and understand their role in fostering respect and inclusion, along with relevant organizational policies.
04Section 4: Summary and Assessment
This final section recaps key concepts and includes an assessment to reinforce learning outcomes. Certificates can be issued upon completion for compliance and HR records.
Who's it for?
For UAE Organizations Committed to Inclusion.
Your workforce
HR & People Teams , Managers & Team Leaders , Compliance & Policy Teams
Your vendors and suppliers
Contractors, suppliers, third parties and partners who access your systems or data.
Get a quote for this course.
- An advisor reviews your requirements and responds within one business day, preferably to schedule a call.
- Pricing is scoped to the number of users and your delivery model.
Certification
Completion earns an audit-ready certificate
Every learner who completes the course receives a certificate — verifiable proof for auditors and regulators.
Company-branded certificates are issued on the Enterprise and Managed Vendor Training plans.
Earn the Credential
Employees who complete the course and score 80% or higher on the assessments receive the People of Determination Training certificate.
Digital & Shareable
Certificates are delivered digitally and can be proudly shared on internal platforms or LinkedIn.
Company-Branded Certificate
Each certificate features your organization’s name, reinforcing your internal security culture.
How to run this course in your organisation
Deliver it through custom learning paths for your employees and vendors — with an optional dedicated LMS for full data sovereignty.
View plans and get a quote
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Frequently asked questions
Common queries on deployment and customization
What does the CBUAE require regarding financial inclusion for People of Determination?
The CBUAE Consumer Protection Regulation and the Federal Law on the Rights of People of Determination require LFIs to provide equal access to all financial products and services. LFIs must ensure that PoD are not discriminated against and that "Reasonable Accommodations" are made to provide them with the same level of service, autonomy, and privacy as any other consumer.
How does this course align with CBUAE Accessibility Standards?
This course is mapped to Article 2 (Disclosure and Transparency) of the CBUAE Consumer Protection Standards. It covers the technical requirements for accessible digital platforms, the provision of information in "Alternative Formats" (such as Braille or large print), and the behavioral standards required to support consumers with physical, sensory, or intellectual disabilities in a dignified and professional manner.
What are the mandatory "Alternative Format" requirements for bank documents?
CBUAE Standards (Section 2.1.1.4) require that information must be available in a format suitable for People of Determination or their nominated representatives. This includes ensuring that Key Facts Statements, contracts, and terms and conditions are presented in clear, plain language with user-friendly font sizes and colors, and that digital banking interfaces are compatible with assistive technologies.
Which staff members require training on People of Determination inclusion?
All customer-facing staff, including branch security, tellers, and call center agents, must undergo training to understand how to assist PoD without compromising their independence. Additionally, digital product designers and marketing teams must be trained in accessibility standards to ensure that mobile apps and websites remain compliant with UAE federal accessibility mandates for the financial sector.
What are the rules regarding "Representatives" for People of Determination?
Staff must be trained on the legal frameworks for "nominated representatives" or legal guardians for PoD. CBUAE standards require LFIs to verify the authority of a representative while still ensuring the Consumer (the PoD) is involved in the decision-making process to the greatest extent possible. Staff must know how to identify valid legal documentation for such representations to prevent financial abuse or exclusion.
Ready to run this course?
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