Banks & Financial Institutions in the UAE
Operation Risk Management (ORM)
Equip your organization with the essential skills needed to meet the UAE Central Bank’s Operational Risk Management (ORM) training requirements. As regulatory standards become more stringent, it’s critical that your teams are well-prepared to identify, manage, and mitigate a wide range of operational risks. This training empowers your employees to recognize potential threats, apply risk control procedures, and respond swiftly and effectively to incidents, ensuring that your organization remains compliant and resilient in a highly regulated and fast-evolving financial landscape.
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Why Choose ORM Training?
Key Learning Outcomes for Employees
Who in Your Workforce Should Take This Course?
Recommended for:
Operations, Customer Service & Business Process Teams
Employees involved in day-to-day operations, customer interactions, and business process management, ensuring smooth delivery and risk management.
Finance & Compliance Teams
Personnel responsible for managing financial records, ensuring compliance, and conducting internal audits to mitigate operational risk.
IT & System Operations Team
Staff managing IT infrastructure, cybersecurity measures, and systems operations to protect organizational assets and ensure system integrity.
Risk Management & Governance Professionals
Employees responsible for identifying, managing, and mitigating risks across the organization, ensuring compliance with regulatory standards.
Vendor Management & Policy Enforcement Teams
Personnel involved in managing third-party vendors, enforcing company policies, and ensuring frontline delivery meets operational risk standards.
Course Details
Course Content
Section 1: What is Operational Risk?
The course begins by introducing the concept of operational risk, emphasizing the core principles of Operational Risk Management (ORM) and differentiating it from other types of risk. This section also addresses the regulatory expectations and industry standards, ensuring employees understand how operational risk impacts their day-to-day activities.
Section 2: Managing Operational Risks
This section delves into the common categories of operational risks that organizations face, including internal and external fraud, cyber security threats, data breaches, and business continuity risks. Real-world examples relevant to the financial sector are used to highlight the risks, offering practical insight on recognizing these threats and effectively managing them.
Section 3: The Risk Management Lifecycle
Here, employees learn a structured approach to managing operational risks through each stage of its lifecycle: identification, assessment, control design, monitoring, and incident response. This section also introduces essential tools such as risk registers, Risk Control Self-Assessments (RCSAs), and control testing, with practical guidance on how these tools are applied within organizations.
Section 4: Roles and Responsibilities
Operational risk management is a collective responsibility, and this section explains the critical role each employee plays in identifying and managing risks. It highlights the importance of documentation, escalation procedures, and compliance with both global and local standard. Employees will also engage with interactive scenarios, reinforcing the correct behaviors to adopt during risk events.
Section 5: Reporting, Responding, and Escalating Risks
This final section empowers employees to recognize risk events and respond according to established procedures. It focuses on how employees can escalate risks, report incidents, and maintain transparency, ensuring that responses align with the regulatory expectations. The importance of quick and accurate reporting is emphasized to maintain business continuity and compliance.
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How to Get This Course
Licensing Option (with customization)
Host the course on your own Learning Management System (LMS) and customize the content to reflect your organization's risk categories and escalation workflows. This option gives you full control over the course delivery.
Subscription Option (no customization)
Access the course immediately through Security Quotient’s LMS. Ideal for organizations with distributed teams or high employee turnover.
Hybrid Option
Combine customization with our platform for delivery and reporting. Get the flexibility you need while we handle the hosting.
Build from Scratch
Need a specialized AML training solution for your industry (e.g., fintech, banking, real estate, or insurance) in the UAE? We’ll work closely with you to create a fully customized course that addresses your unique operational risks, regional regulations, and organizational needs.
Frequently Asked Questions
How does this ORM course help my organization comply with the Central Bank of the UAE's regulatory requirements?
This course is designed to help organizations in the UAE meet the Central Bank's mandates for Operational Risk Management (ORM) training. It provides employees with a comprehensive understanding of operational risks, tailored to local regulatory standards, and offers practical tools for managing risks. The course covers everything from risk identification to reporting and escalation, ensuring your team is equipped to maintain compliance with the Central Bank’s ORM guidelines.
Can this ORM course be customized to address the specific operational risks my organization faces in the UAE?
Yes, this course can be customized through the Licensing Option, allowing you to tailor the content to reflect your organization's specific risk categories, risk appetite, and escalation processes. If your organization operates in highly regulated sectors such as banking, finance, or insurance, we can include local case studies, compliance checklists, and UAE-specific risk scenarios to make the training more relevant.
How does this course help foster a risk-aware culture across our organization in the UAE?
This course emphasizes the importance of individual and collective responsibility in managing operational risks. By focusing on role-specific scenarios and practical applications, it ensures that employees at all levels—whether they are in customer service, IT, compliance, or senior management—understand their specific responsibilities in identifying, managing, and escalating risks. This approach helps create a culture of proactive risk management within your organization, aligning with both global best practices and the regulatory expectations of the UAE.
What are the benefits of incorporating this ORM course into our organization’s risk management strategy in the UAE?
Incorporating this ORM course into your risk management strategy offers numerous benefits for UAE-based organizations. First, it helps ensure compliance with the UAE Central Bank’s regulations, which mandate robust ORM practices for financial institutions. Second, the course fosters a risk-aware culture across all departments, ensuring that employees at every level understand their role in mitigating operational risks. Lastly, it equips your team with the knowledge to respond effectively to incidents, preventing costly disruptions and safeguarding your organization’s reputation and financial stability in line with UAE’s regulatory standards.
How does this ORM course support continuous improvement in our organization’s operational risk management practices?
This course not only equips participants with foundational ORM knowledge but also emphasizes ongoing assessment and enhancement of risk management processes. It includes frameworks for monitoring key risk indicators (KRIs), evaluating control effectiveness, and conducting regular risk assessments. By embedding these continuous improvement practices, your organization can proactively identify emerging risks, adapt to regulatory updates from the Central Bank of the UAE, and strengthen its overall operational resilience.
