For Working Professionals in any Industry
Operational Risk Management Training for Organizations
This training course equips your employees with a foundational understanding of Operational Risk Management (ORM), helping them recognize potential threats, follow control procedures, and respond effectively to incidents. Designed for cross-functional teams, the course emphasizes practical vigilance and organizational resilience.
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Key Take-aways and Skills For Learners (Employees)
Understanding Operational Risk
Grasp the concept of operational risk and its various categories.
Identifying Operational Risk Events
Learn to identify risk events across different functions and departments.
Managing Internal, External & Third-Party Risks
Understand how to assess and manage risks from internal, external, and third-party sources.
Applying a Structured Risk Lifecycle Approach
Implement a structured approach to managing risks throughout their lifecycle.
Employee Responsibilities in Risk Management
Recognize your role in maintaining operational integrity and managing risk.
Who in Your Workforce Should Take This Course?
Recommended for:
Operations, Customer Service & Business Process Teams
Employees involved in day-to-day operations, customer interactions, and business process management, ensuring smooth delivery and risk management.
Finance & Compliance Teams
Personnel responsible for managing financial records, ensuring compliance, and conducting internal audits to mitigate operational risk.
IT & System Operations Team
Staff managing IT infrastructure, cybersecurity measures, and systems operations to protect organizational assets and ensure system integrity.
Risk Management & Governance Professionals
Employees responsible for identifying, managing, and mitigating risks across the organization, ensuring compliance with regulatory standards.
Vendor Management & Policy Enforcement Teams
Personnel involved in managing third-party vendors, enforcing company policies, and ensuring frontline delivery meets operational risk standards.
Course Details
Course Content
Section 1: What is Operational Risk?
This section introduces the concept of operational risk — defined as "the risk of loss resulting from inadequate or failed internal processes, people, systems, or external events." Topics include:
- Core principles of Operational Risk Management (ORM)
- Differences between operational, strategic, reputational, and financial risk
- Examples of operational risk events: system outages, data entry errors, miscommunications
- Regulatory expectations and industry standards (e.g., Basel III, ISO 31000)
Learners begin to understand that operational risk isn’t a niche topic — it impacts every employee, every day.
Section 2: Managing Operational Risks
This in-depth section explores common categories of operational risks, explained in business-relevant terms:
- Internal Fraud: Unauthorized transactions, embezzlement, misappropriation of assets
- External Fraud: Phishing, identity theft, vendor manipulation
- Cybersecurity Risks: Data breaches, ransomware, access control failures
- Transaction Processing and Execution Risk: Errors in data input, delayed approvals, failed reconciliations
- Business Continuity Risks: Disruptions due to disasters, pandemics, or IT outages
- Third-Party Risks: Vendor delays, SLA breaches, sub-contracting vulnerabilities
- Technology Risks: System downtime, obsolete infrastructure, deployment failures
- Employment Practices and Safety: Workplace accidents, discrimination claims, safety violations
- Financial Crime: AML failures, sanctions violations, bribery and corruption
- Compliance Risks: Failure to meet legal, regulatory, or internal policy requirements
Each category includes red flags, real-world examples, and tips for early detection.
Section 3: The Risk Management Lifecycle
To handle operational risk effectively, organizations use a structured lifecycle approach:
- Risk Identification: Spotting threats before they materialize
- Risk Assessment: Evaluating likelihood and impact
- Risk Control Design: Implementing checks, approvals, segregation of duties
- Monitoring and Reporting: Using dashboards, audits, incident reports
- Incident Response: Containing and learning from risk events
This section introduces tools like risk registers, RCSA (Risk Control Self Assessments), and control testing, simplified for frontline employees.
Section 4: Roles and Responsibilities
Operational risk management is not the job of one department — it’s a collective responsibility. Topics covered:
- What employees must do when spotting a control breach or process failure
- Role of supervisors in risk mitigation and escalation
- Risk ownership vs. risk oversight
- Importance of documentation, exception handling, and “speaking up”
- How ORM ties into performance, customer satisfaction, and compliance
Interactive decision-making scenarios allow learners to practice correct behavior during everyday disruptions.
Section 5: Summary and Assessment
The final section recaps:
- What is operational risk, and why it matters
- How to recognize and report common risk events
- The role of structured processes in managing risk
- How each employee contributes to business stability
Learners complete a short quiz to assess comprehension. A certificate is issued upon completion for audit and HR tracking.
Certification for Successful Learners
Recognize and celebrate your employees’ commitment to cybersecurity with an official certificate — personalized and company-branded.
Earn the Credential
Digital & Shareable
Company-Branded Certificate*
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How to Get This Course
Licensing Option (with customization)
Customize this course with your risk categories, escalation paths, and incident response workflows. Delivered in SCORM/xAPI.
Subscription Option (no customization)
Get immediate access via Security Quotient’s LMS. Ideal for distributed or high-turnover teams..
Hybrid Option
Customize content but use our platform for delivery and reporting.
Build from Scratch
Want a risk training course aligned with your risk register, controls library, or governance model? We can build a tailored ORM program for your sector.
Frequently Asked Questions
What is operational risk?
Operational risk is the risk of loss caused by internal failures (processes, people, systems) or external events. Unlike credit or market risk, it exists in daily operations across all departments.
How does this course help?
It raises employee awareness, introduces common risk types, and empowers staff to follow processes that reduce exposure. The course also reinforces incident reporting and escalation best practices.
Is this aligned with Basel or ISO frameworks?
Yes. The course aligns with Basel Committee ORM principles and general risk frameworks such as ISO 31000 and COSO ERM. It can be tailored for regulated industries.
Can this course cover our company’s risk policies?
Yes. Through the licensing model, we can embed your ORM policy, control matrix, incident flowcharts, or escalation contacts.
Who should take this course?
Anyone whose work affects operations — customer service, finance, IT, HR, procurement, or product delivery. Risk is everyone’s responsibility.
How often should this be assigned?
Annually, or as part of employee onboarding. Some clients also assign it before risk audits, continuity drills, or internal control reviews.
Is it available in multiple languages?
Yes. We offer translation/localization services to meet your regional compliance and language requirements.
What kind of incidents should be reported?
Any control breach, fraud attempt, process failure, system error, or event that disrupts delivery or compliance. Even if minor, reporting supports risk tracking and mitigation.
